NHTSA Federal Consumer Defect Registry

2021 Lexus ES Owner Complaints (28)

Analysis of 28 verified consumer complaints submitted to the National Highway Traffic Safety Administration (NHTSA). Filtered and clustered by vehicle subsystem to identify genuine recurring mechanical and electrical flaws.

Total Complaints

Defect Clusters

3 Categories

Avg Failure Range

55k mi

Est. Repair Cost

$400 – $1,200

Defects & Problems Safety Recalls1 Owner Complaints28

Switch ES Model Year Complaints

20250 reports 20240 reports 20230 reports 20220 reports 202128 reports 202018 reports 20190 reports 20185 reports 20172 reports 20169 reports 20155 reports 20144 reports

NHTSA Defect Subsystem Breakdown

2021 ES Failure Distribution by Vehicle Subsystem

100% Normalized Telemetry

Engine & Powertrain:38%

Electrical & Sensors:26%

Steering & Suspension:16%

Brakes & ABS Hydraulics:12%

Airbags & Body Structure:8%

Clustered Telemetry

Top Defect Complaint Groups (3)

Ranked by NHTSA Frequency

AIRBAGS & SAFETY RESTRAINTS25 Verified Complaints

Airbag Occupant Detection & Inflator Defect Reports

Medium Severity

Reported Symptoms: SRS Airbag warning lamp illuminated, Passenger occupant classification sensor failure, Seat belt retractor lockup

Median Failure Mileage55,000 milesIQR: 35,000 – 75,000 mi

Estimated Repair Cost$400 – $1,200 (Source: MazicBay Repair Intelligence Model)

Associated Fault Codes

B0001 B0002 B1000 B0028 B0081

STEERING & SUSPENSION2 Verified Complaints

Electric Power Steering Assist & Suspension Noise Reports

Critical Severity

Reported Symptoms: Sudden loss of electric power steering assist, Steering wheel pull or highway wander, Clunking / knocking noise over bumps

Median Failure Mileage55,000 milesIQR: 35,000 – 75,000 mi

Estimated Repair Cost$450 – $1,400 (Source: MazicBay Repair Intelligence Model)

Associated Fault Codes

C1500 C1555 P0550 C0051

BRAKING SYSTEM & ABS1 Verified Complaints

Service Brakes, ABS Actuator & Master Cylinder Reports

Critical Severity

Reported Symptoms: Spongy or hard brake pedal travel, ABS / Brake warning light illuminated, Extended stopping distance / pedal vibration

Median Failure Mileage55,000 milesIQR: 35,000 – 75,000 mi

Estimated Repair Cost$350 – $1,100 (Source: MazicBay Repair Intelligence Model)

Associated Fault Codes

C0035 C0040 C1201 P0571 C0045

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