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NHTSA Federal Consumer Defect Registry

2014 Mazda CX-5 Owner Complaints (377)

Analysis of 377 verified consumer complaints submitted to the National Highway Traffic Safety Administration (NHTSA). Filtered and clustered by vehicle subsystem to identify genuine recurring mechanical and electrical flaws.

Total Complaints
377
Defect Clusters
7 Categories
Avg Failure Range
50k mi
Est. Repair Cost
$280 – $850
Defects & ProblemsSafety Recalls4Owner Complaints377
Switch CX-5 Model Year Complaints
202525 reports202441 reports202360 reports202262 reports2021143 reports2020106 reports2019265 reports2018117 reports2017148 reports2016510 reports2015133 reports2014377 reports
NHTSA Defect Subsystem Breakdown

2014 CX-5 Failure Distribution by Vehicle Subsystem

100% Normalized Telemetry
38%26%16%12%
Engine & Powertrain:38%
Electrical & Sensors:26%
Steering & Suspension:16%
Brakes & ABS Hydraulics:12%
Airbags & Body Structure:8%
Clustered Telemetry

Top Defect Complaint Groups (7)

Ranked by NHTSA Frequency
ELECTRICAL SYSTEM & BATTERY151 Verified Complaints

Electrical Parasitic Drain, Infotainment & Harness Reports

Critical Severity

Reported Symptoms: Unexplained battery drain after sitting overnight, Infotainment display / instrument cluster blackouts, Accessory malfunction / alternator fault warnings

Median Failure Mileage49,500 milesIQR: 41,750 – 60,000 mi
Estimated Repair Cost$280 – $850 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
TRANSMISSION & DRIVETRAIN127 Verified Complaints

Transmission Hesitation, Hard Shifting & Slipping Reports

Critical Severity

Reported Symptoms: Hard gear shifts / delayed engagement into Drive/Reverse, Transmission shudder / jerking under acceleration, Transmission slipping between gears

Median Failure Mileage47,000 milesIQR: 31,424 – 55,821 mi
Estimated Repair Cost$1,400 – $3,800 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
ENGINE & COOLING121 Verified Complaints

Engine Stalling, Oil Consumption & Cooling Defect Reports

High Severity

Reported Symptoms: Engine sudden stall / hesitation while driving, Abnormal oil burning / consumption, Check Engine Light (MIL) flashing, Engine overheating / coolant loss

Median Failure Mileage33,500 milesIQR: 27,500 – 46,250 mi
Estimated Repair Cost$950 – $3,200 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
STEERING & SUSPENSION92 Verified Complaints

Electric Power Steering Assist & Suspension Noise Reports

Critical Severity

Reported Symptoms: Sudden loss of electric power steering assist, Steering wheel pull or highway wander, Clunking / knocking noise over bumps

Median Failure Mileage11,000 milesIQR: 1,800 – 12,000 mi
Estimated Repair Cost$450 – $1,400 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
BRAKING SYSTEM & ABS45 Verified Complaints

Service Brakes, ABS Actuator & Master Cylinder Reports

Critical Severity

Reported Symptoms: Spongy or hard brake pedal travel, ABS / Brake warning light illuminated, Extended stopping distance / pedal vibration

Median Failure Mileage32,500 milesIQR: 22,500 – 37,900 mi
Estimated Repair Cost$350 – $1,100 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
AIRBAGS & SAFETY RESTRAINTS11 Verified Complaints

Airbag Occupant Detection & Inflator Defect Reports

Critical Severity

Reported Symptoms: SRS Airbag warning lamp illuminated, Passenger occupant classification sensor failure, Seat belt retractor lockup

Median Failure Mileage55,000 milesIQR: 35,000 – 75,000 mi
Estimated Repair Cost$400 – $1,200 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
FUEL SYSTEM & INJECTION4 Verified Complaints

Fuel Pump Pressure Loss & Fuel Delivery Defect Reports

Low Severity

Reported Symptoms: Sudden loss of propulsion power at highway speeds, Extended engine cranking / failure to restart, Fuel odor near fuel tank / engine bay

Median Failure Mileage5,000 milesIQR: 5,000 – 5,000 mi
Estimated Repair Cost$650 – $1,250 (Source: MazicBay Repair Intelligence Model)
Associated Fault Codes
Full Reliability Report2014 CX-5 Common ProblemsFederal Safety Recalls2014 CX-5 Recalls (4)All Generation YearsCX-5 Multi-Year Hub